ECC-Net : goals

ECC-Net

The European Consumer Centres Network (ECC-Net) is an EU-wide network to promote consumer confidence by advising citizens on their rights as consumers and providing easy access to redress, particularly in cases where the consumer has purchased something in another country to his/her own i.e. a cross-border issue.

Goal

The aim of the European Consumer Centres is to provide consumers with a wide range of services, from providing information on their rights to giving advice and assistance with their complaints and the resolution of disputes.

What services do the Centres provide?

They inform consumers about the opportunities offered by the Internal Market;

• They advise individuals facing a consumer related problem and support them in pursuing cross-border complaints;
• They advise on out-of-court-settlement procedures for consumers throughout Europe;
• They provide consumers with easy and informed access to such procedures cross-border;
• They co-operate with each other and with other European networks such as the FIN-NET (Financial Network);
• They provide information on EU and national legislation and case law;
• They conduct cross border comparisons of such things as prices, legislation and other issues of consumer concern;
• They provide the European Commission with important "grassroots" information on consumer concerns.

You’ll find more in-depth information about the ECC-Net on the website of the European Commission, Directorate General Health and Consumer Protection (DG SANCO).

29 European Consumer Centres

Currently there are 29 centres: 27 in member states of the European Union + Norway and Iceland.
Click here for the complete list.